About Me
Software Engineer at Apple | macOS Developer | Swift & SwiftUI Specialist
Hi, I'm Aurelien Gerault, a Software Engineer Developer at Apple. Currently, I'm on rotation in the IS&T department building the Ask IST app—an internal tool that empowers Apple employees with seamless access to IT support and resources. I'm passionate about crafting native macOS applications with Swift and SwiftUI that solve real problems and delight users.
Since joining Apple in 2018, I've worn many hats: supporting VIP customers in AppleCare, leading and mentoring teams as a Manager Apprentice, ensuring quality excellence in emergency support channels, providing technical solutions for 600+ internal systems, and contributing to Apple Intelligence initiatives. Each role has sharpened my ability to bridge technical expertise with people-focused problem-solving.
I thrive on continuous improvement and results. Whether it's earning the AppleCare Excellence Award, ranking in the top 3% of performers, or maintaining 98% quality scores across six months—I bring dedication and precision to everything I do. My unique blend of project management background and software development skills allows me to create solutions that are both technically sound and genuinely useful for the people who depend on them.
Current Position
Software Engineer Developer - Rotation
Apple IS&T Department | Ask IST App Development
Present
Apple Career Timeline
Apple Intelligence Report A Concern (02/25 - 07/25)
Handled EMEIA customer feedback, analyzed safety & quality issues for Apple Intelligence
Created data reports using Tableau, Chorus, and Python tools
Team Manager Apprentice Alumni (01/24 - Present)
🏆 AppleCare Excellence Award Winner | Top 3% Performer (01/24 - 07/24)
Created Wrike workspace and Chorus web page for EMEIA TMA teams
Quality Assurance Specialist, Strategic Quality (01/23 - 11/23)
Audited 250 SOS emergency chats/calls in English, French, and Spanish
Published 15+ updated KBases, created worldwide monthly calibration process
IS&T HelpLine Analyst (06/22 - 11/22)
Provided technical support for 600+ internal IT systems
Top performer: 98% quality for 6 consecutive months
Team Manager Apprentice (08/20 - 01/24)
Led team meetings, evaluated 1000+ technical calls/chats per year
Coached advisors, drove quality and project management initiatives
AppleCare Continuity+ Program (04/18 - 08/20)
Health Support | Executive Relations Tech
Provided technical support for all Apple products to consumers and VIP customers
Prior Experience
Total, Paris - Societal Project Manager (2016-2017)
Deployed stakeholder engagement software worldwide, increasing usage from 10% to 70%
Rousseau Vineyards - Project Manager (2013-2015)
Achieved High Environmental Value 3 and ISO 14001 certifications, implemented GIS mapping
Imerys, Clerac - Project Assistant (2012-2013)
Developed clay stock management software for iOS, improving inventory processes
Education
Master's Degree
Management and Sustainable Environment Projects
Bachelor's Degree
Innovative Project Management
Technical Expertise
Development
- • Swift & SwiftUI
- • macOS & iOS Development
- • AppKit & UIKit
- • Core Data & CloudKit
- • Combine Framework
- • Python
Tools & Platforms
- • Xcode
- • Git & Version Control
- • Microsoft Office Suite
- • Tableau, Wrike, Project
- • Slack, Box, Keynote